Shipping & Return Policy

Shipping & Return Policy—–

Last updated: July 23, 2020

Thank you for visiting and shopping at Honey Glow Online Store. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. 

For Cash on Delivery not included in checkout only you need to add rm10 for peninsular malaysia for weight less than 500g and cod charge for weight over 1kg only add RM15 only. 

Shipment methodEstimated delivery timeCash on Delivery cost
Ninjavan SM2-3 business daysRM 10
Ninjavan SS4-7 business daysRM 15
 Delivery delays can occasionally occur.
 

Shipment to addresses

Honey Glow ships to addresses within the Malaysia.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.The tracking number will be sent via sms. 

You can check the movement of your order here https://honeyglow.net/trackorder

 

 

Damages

Honey Glow is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

Returns Policy

 

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

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